Refund policy
Return Window
Jaysa Wood accepts eligible returns within 30 days from the date the customer receives the product.
Return requests submitted more than 30 days after the product was received are generally not eligible for a return.
We do not currently offer a seasonal extension to the return period.
Return Conditions
Returned products must meet all of the following conditions:
- The product must be unused.
- The product must remain in its original condition.
- The product must not have visible wear, stains, damage, or signs of use.
- Product tags, accessories, and original packaging should remain intact whenever applicable.
- The product must be safely packaged for return shipment.
We accept eligible returns for the following reasons:
- Change of mind or buyer's remorse.
- Manufacturing defects.
- Incorrect items received.
- Severe damage that occurred during transit.
Returns due to buyer's remorse must meet all applicable return conditions listed above.
Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products.
- Digital products.
- Used or visibly worn personal care products.
- Opened hygiene products that cannot be resold.
- Products clearly marked as “Final Sale” or “Clearance.”
Manufacturing defects, incorrect items, and products severely damaged during transit should be reported to us so that we can review and assist with the issue.
How to Return
To request a return, customers must contact us at service@jaysawood.com.
The return request should include:
- Order number.
- Customer name.
- Name of the product being returned.
- Reason for the return.
- Clear photographs if the product is defective, damaged, or different from the item ordered.
After reviewing the request, we will provide return instructions.
Please contact us before sending a product back. Packages returned without prior return instructions may not be processed promptly.
Return Address
Jaysa Wood
JAYSA DITTY VB INC
108 S WATER ST
KITTANNING, PA 16201
USA
This address is used to receive approved returns. Customers should follow the return instructions provided by Jaysa Wood before shipping the product.
Return Shipping Costs
For returns due to a change of mind, buyer's remorse, or another reason unrelated to a product defect or fulfillment error, the customer is responsible for the return shipping cost. Return shipping is paid according to the actual shipping cost charged by the carrier selected by the customer.
Jaysa Wood will cover the return shipping cost when the return is caused by:
- A manufacturing defect.
- An incorrect item being received.
- Severe damage that occurred during transit.
For eligible free-return cases, we will provide the applicable return shipping instructions or return label.
Refund Processing
After we receive the returned product, we will inspect it to confirm that it meets the applicable return conditions.
Eligible refunds will be processed within 3–5 business days after the returned product has been received and inspected.
Refunds are issued to the original payment method used for the purchase. The time required for the refund to appear in the customer's account depends on the customer's bank, credit card issuer, or payment service provider.
Jaysa Wood does not charge a restocking fee.
If a returned product does not meet the applicable return conditions, we will contact the customer and explain the available options based on the condition of the returned product.
Original Shipping Charges
For returns due to buyer's remorse or a change of mind, the original shipping charge paid with the order is not refundable.
If a return is caused by a manufacturing defect, an incorrect item, or severe damage during transit, we will review the applicable shipping charges based on the circumstances of the return.
Lost or Damaged Return Packages
The customer is responsible for safely shipping the approved return to the designated return address.
We recommend using a shipping service that provides tracking information and keeping the shipping receipt and tracking information until the return has been completed.
If a return package is lost or severely damaged while being shipped back to us, please contact service@jaysawood.com and provide the order number, return tracking number, and available shipping documentation.
We will review the information provided and assist with the return issue.
Partial Returns
Customers may request a return for individual eligible products from an order, provided that the products meet the return conditions stated in this policy.
For an eligible partial return, the refund amount will be based on the products that are actually returned and approved after inspection.
Exchanges
We currently do not offer direct product exchanges.
If a customer wants a different product or style, the customer may return the eligible original product under this policy and place a new order for the desired product.
Contact Information
Jaysa Wood
JAYSA DITTY VB INC
108 S WATER ST
KITTANNING, PA 16201
USA
Email: service@jaysawood.com
Phone: +1 806 136 594